The Problem

A communications provider in Irvine, CA, had a complicated desktop software environment using four different operating systems, multiple office suites, and various applications. Problems with process flows, information exchange, and interface redundancies led to a support nightmare.

Our Solution

Utilizing our Express Methodology, we were able to standardize the desktop environment with minimal work disruption. ZTNet Solutions implemented, standardized, and managed the application platform. By redefining the company’s back-office process, we enabled the IT group to provide better sales-team support.

The Results

ZTNet Solutions manages the clients’ customer relationship management (CRM) application in a hosted environment, with a 99.9% uptime. The sales team now has access to real-time information via Exchange and Blackberry services.